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Questions about a Chase bonus? We’re here to help.

Common questions

Don’t know exactly what you are looking for?
Browse all of our frequently asked questions below.

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Bonuses are for people who don’t have existing Chase checking or savings accounts, or those whose accounts have not been closed within the last 90 days. Keep in mind, you can receive only one new checking and one new savings account opening related bonus every two years from the last coupon enrollment date and only one bonus per account.
Offer not available to existing Chase checking or savings customers, or those whose accounts have been closed within 90 days or closed with a negative balance within the last 3 years. To receive this bonus, the enrolled account must not be closed or restricted at the time of payout.
  1. Open your new checking account either online or in a branch with your offer code before the expiration date listed on your offer.

  2. Set up direct deposit by the date listed on your offer.

    Set up direct deposit »

See more details on what qualifies as a direct deposit.

  1. Open your new savings account with your offer code before the expiration date listed on your offer.

  2. Deposit the required amount of new money into your new savings account within the time frame specified on your offer.

    Add new money to your account »
  3. Maintain the required savings balance for the time period specified on your offer. See more details on new money requirements.

For a personal account: We will need your name, residential address, date of birth, driver's license and/or other identifying documents and, if you are opening your account online, your Social Security number. If you do not have a Social Security number, your account will need to be opened in a branch.

We may require additional information about you or any other person associated with you or with the account when or after you open it.

Direct deposit is an electronic deposit of your paycheck, pension or government benefits (such as Social Security) from your employer or the government. Depositing a check in branch or through the Chase Mobile® app is not considered a direct deposit. Person to Person payments (such as Zelle®) are also not considered a direct deposit. Micro-deposits do not qualify as a direct deposit for the bonus. Micro-deposits are small deposits, typically less than $1, that are sent to your account to verify it is the correct account. Visit our Direct Deposit Page for more information.

The new money cannot be funds held by you at Chase or its affiliates.

You’ll receive your bonus within 15 days* after you have completed all of the requirements listed on your offer.

*Refer to your specific offer for dates and deadlines.

Your bonus is considered interest and will be reported on IRS Form 1099-INT (or Form 1042-S, if applicable). To understand the taxability of that interest, please consult your personal tax advisor or the IRS.

It’s possible. If you bring the coupon into the branch within 21 days of opening your account, you can still take advantage of the offer.

Most of our accounts have monthly service fees, but they vary by account and most can be waived if certain requirements are met. To learn more about our accounts and how to waive the monthly service fees, please see a banker or visit or

We always include the expiration date in our offers. If you’re seeing an ad online, that means the offer is still available through its indicated expiration date.